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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond United States. Navy->Medical personnel->Biography it deserves a spot onISBN 13: 9781787782181 Publisher: Bernan Distribution Publication date: 04 28 2020 Edition description: Second Edition Pages: 224 Sales rank: 102,803 Product dimensions: 6. 00(w) x 9. 00(h) x (d) ITIL is the leading best practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework ITIL 4 has been significantly updated and addresses new ITSM challenges,